Terms & Conditions
A. Definitions
This contract is made between 5 Star Limos, referred to below as 'the Company' and 'the Client' being the person named as such in the Booking Confirmation Form on the reverse
B. Booking
The signed Booking Confirmation and deposit must be received by the Company not more than seven days from the date of the provisional booking, or cleared funds not later than the day before the hire if this is less than seven days from the date of the provisional booking.If this condition is not met, the Company cannot guarantee availability
The deposit is not refundable if the contract is cancelled by the Client
C. Payment
The balance of the quoted price must be paid to the driver at the time and place of the first pick-up. Weddings payments must be received to weeks prior to the hire date
Any additional charges, incurred during the hire, must be paid to the driver at his discretion, but no later than the completion of the hire
Deposit cheques should be made payable to 5 Star Limos. All payments to the driver must be in cash or Bankers Draft
Any Charges for Car Parking or Tolls are not included in the quoted price. Car Parking charges apply to continuous hires
D. Grace Period
A 20 minute grace period shall be established for a late arrival of your limousine due to weather, accident, traffic or other misfortune.Your time will be made up.
E. Damages to Limousine and General Conduct
The Client who books the Limousine will be responsible for all damages to the Limousine caused by self or any other of their party.There is a £100 minimum charge excess cleaning fee, this covers drinks spillages, vomit or any other staining or soiling of the car.All costs to repair any damages will be charged.
Broken Glasses are charged at £5 per glass.
If the contract is paid by credit card or a credit card number is on file, the client authorises us to charge that card for repairs/cleaning/overtime.
It is law for seat belts to be worn by all passengers. All our Limousines are fitted with seatbelts. It is your responsibility to wear them.
Any passengers who shout abuse and/or lean out of the window will be deemed to be acting inappropriately and may be asked to leave the vehicle.
Any disorderly conduct by client or their party will terminate this contract with no refund.
Any passengers causing trouble with members of the public which results in damage to the vehicle will be charged and the police may be called.
The client and their party must at all times comply with the road traffic regulations.
Any abuse, verbal or otherwise, given to the driver will result in immediate termination of the hire with no refund.
F. Smoking/Alcohol/Eating/Drugs
The consumption of alcohol is permitted, however, it will be the clients responsibility to ensure they and their guests, through their actions or behaviour, do not damage the vehicle, nor bring the Company into disrepute.The Company does not allow canned drinks or Red Wine in the vehicles.
The supply of alcohol by the company is subject to the normal age restrictions.
For hygienic and cleanliness reasons the Company operates a strict no smoking and no eating zone inside its vehicles.
The Company does not condone the use of drugs and any passengers seen participating in drug use will cause immediate termination of the hire, regardless of the location, with no refund.
G. Waiting Time/Overtime
Any waiting time after the first 15 minutes will be charged at £15 per 15 minutes or part.
If the car is unable to wait the hire will have been considered extended without prior agreement and therefore terminated by the hirer with no refund. If you need to change the times please call the office.
H. Cancellation
The hire fee is payable in full if the contract is cancelled by the Client within three days of the date of the hire
Violation by the Client, or his party, of terms C,E or F will result in the contract being terminated, with no refund
In the event of the contract being cancelled by the Company, for reasons other than those mentioned above, a full refund of all payments made, up to the time of cancellation, will be given. This is the limit of liability of the Company.
I. Articles Left in Limousines
The Company is not liable for any articles left in the limousine during or after the hire.
Unless previously agreed we do not guarantee that different legs of a journey would be in the same vehicle therefore it is not always possible for belongings to be left in the vehicle between legs.
J. Liability
In the event of mechanical breakdown, the Company will endeavour to minimise disruption to the Client.This is the limit of liability to the Company.The company does not accept any liability for any consequential losses.
The Company cannot be held liable for any delays, and subsequential losses, due to road traffic issues.
ANY VARIATIONS TO THE AGREED HIRE MAY INCUR AN ADDITIONAL FEE FOR EXAMPLE:
All additional pick up/drop off points not agreed at the time of booking will be charged at £10 each.
Any change of destination or return address may incur an additional mileage/time charge.
Any extension to agreed times will be charged at £15 per 15 minutes.
